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Return & Exchange

  1. Customized Nature: Due to the customized nature of our clutches, we do not offer returns or exchanges. Each clutch is meticulously handcrafted and tailored to your specific preferences, making it unique to you.

  2. Collaborative Design Process: We understand the importance of your satisfaction, which is why we involve you in the design process from start to finish. Through detailed consultations and mock-ups, we ensure that every aspect of your custom clutch aligns with your vision.

  3. Clear Communication: We encourage you to ask questions, provide instructions, and communicate your preferences during the design process. This helps us ensure that your clutch is crafted exactly as you desire, eliminating the need for returns or exchanges.

  4. Quality Assurance: Our team of skilled artisans works diligently to create high-quality clutches that meet your expectations. We meticulously inspect each clutch before it is shipped to ensure it arrives in perfect condition.

  5. Exceptional Service: If, in the rare instance, your custom clutch arrives damaged or defective, please contact our customer service team immediately. We will work with you to resolve the issue and ensure your satisfaction.Please make sure to provide us with an unboxing video to claim any in-transit damage.

  6. Return Shipping Responsibility: Please note that for any returns or exchanges, the cost of return shipping will be borne by the customer. We kindly ask you to ensure that the clutch is securely packaged to avoid any damage during transit. We recommend using a trackable shipping method to ensure the safe return of the item.


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